Reference Type
Artikel in wissenschaftlicher Zeitschrift (2011)

Reference
vom Brocke, J., Simons, A., & Cleven, A. (2011). Towards a Business Process-Oriented Approach to Enterprise Content Management: The ECM-Blueprinting Framework. Information Systems and e-Business Management (ISeB), 9(4), 475-496.

Abstract
In today's digital information age, companies are struggling with an immense overload of mainly unstructured data. Reducing search times, fulfilling compliance requirements, and maintaining information quality represent only three of the associated challenges for all sectors of industry. A promising approach to address these challenges is called Enterprise Content Management (ECM). However, there are various obstacles organisations are confronted with when adopting ECM, since the key challenges of ECM are organisational rather than technological. In this article, we claim that in particular the consideration of an organisation's business process structure is crucial for ECM success. As a result, we introduce a process-oriented, conceptual framework referred to as ECM-Blueprinting that systemises the major steps of an ECM adoption, such as content and ECM software (ECMS) analysis. Our research leads us to conclude that ECM and Business Process Management (BPM) represent two strongly related fields of research.

This is an extended and revised version of a paper originally presented at the 16th European Conference on Information Systems (ECIS 2008), Galway, Ireland.