5108141: C15 Process Analysis

Description

Short description
The course focuses on process analysis, including approaches and methods for designing, analyzing and simulating business processes in organizations.

Topics

• Introduction to process analysis
• Basics of Process modeling
• Advanced Process modeling
• Qualitative approaches to process analysis
• Quantitative approaches to process analysis
• Process simulation
• Process improvement

Learning Outcomes

• Students will know how processes can be modeled, analyzed, simulated and improved.
• Students will know basic and advanced methods of process modeling in order to analyze, design, and implement information systems in organizations.
• Students will use both qualitative and quantitative methods of process analysis and simulation in order to analyze, design, and improve business processes in organizations.
• Students will learn four ways to process improvement.

Lectures Method

The module integrates theoretical knowledge and practical skills in an interactive lecture.The e-learning platform Moodle will be used throughout the course for the dissemination of course material and discussions.

Literature

Compulsory reading

• Dumas, M., La Rosa, M., Mendling, J., Reijers, H. (2018). Fundamentals of Business Process Management. Second Edition. Berlin: Springer.

• vom Brocke, J. & Rosemann, M. (Eds.) (2014). Handbook of Business Process Management. Springer: New York.