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4408145: C15 Process Management

Semester: WS 17/18
Art: Modul
Sprache: Englisch
ECTS-Credits: 6.0
Plansemester: 3
Lektionen / Semester: 55.0 L / 41.5 h
Selbststudium: 138.5 h



Masterstudium Information Systems (01.09.2015)



Short description
Process management refers to the operation, improvement and innovation of business processes. The course covers fundamental frameworks, models, and methods in process management.


  • Business process operation
  • Business process change
  • Strategic alignment
  • Governance
  • Quality management
  • Six sigma
  • Process management skills
  • Organizational culture


  • Students will know the foundations and the emergence of process management (e.g. business process re-engineering, total quality management).
  • Students will understand the goals of process management (e.g. time, cost, quality, sustainability).
  • Students will be able to apply the core elements of process management (strategic alignment, governance, methods, technologies, people, culture).
  • Students will integrate knowledge to understand the benefits and competitive advantages of a holistic process management approach.
  • Students will know key principles of good process management.



  • The module integrates theoretical knowledge and practical skills based on an interactive lecture.
  • The e-learning platform Moodle will be used throughout the course for the dissemination of course material and discussions.


Compulsory reading

  • The students will be provided with the lecture slides and supporting materials throughout the course.

Further reading
  • vom Brocke, J., & Rosemann, M. (Eds.). (2010). Handbook on business process management. Berlin: Springer.


Written exam (90 min)