The Impact of User Experience on Human Computer Interaction - Results From a Usability Study.

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vom Brocke, J., Thurnher, B., & Winkler, D. (2008). The Impact of User Experience on Human Computer Interaction - Results From a Usability Study.. Paper presented at the Pacific Asia Conference on Information Systems (PACIS), to appear, Suzhou, People's Republic of China.

Publikationsart

Beitrag in Konferenztagungsband

Abstract

For a large number of applications, mobile devices offer a manifold variety of potentials to improve business processes. However, most projects still fail to be successful with regard to key performance indicators (KPI). There is a growing understanding that human computer interaction is a key factor for the successful use of mobile devices in practice. However, it is still unclear how interfaces can be designed according to the specific needs of a user applying mobile devices in a business context. In this study we show that user experience has a strong impact on efficient human computer interaction. We present the results of a usability study on a mobile tool for IT-Service technicians. The results show that (a) even low experienced users can achieve sufficient task performance with a usable tool and (b) that participants of all experience groups perform better in the field setting compared to the lab.

Forschung

Management von und Design für nachhaltiges Erschliessen und Parken in gemischten Wohngebieten
FFF-Förderprojekt, Januar 2008 bis Oktober 2013 (abgeschlossen)

Das Projekt liefert eine Neukonzeption für die Erschliessung und das Parken in autoorientierten Regionen. Diese beinhaltet die folgenden Teilziele: Neue Steuerungskonzepte für die ... mehr

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Einrichtungen

  • Institut für Wirtschaftsinformatik
  • Hilti Lehrstuhl für Business Process Management