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Factors in the Acceptance of Enterprise Content Management Systems


Wiltzius, L., Simons, A., Seidel, S., & vom Brocke, J. (2014). Factors in the Acceptance of Enterprise Content Management Systems. In J. vom Brocke & A. Simons (Eds.), Enterprise Content Management in Information Systems Research: Foundations, Methods and Cases (pp. 37-61): Springer.


Beitrag in wissenschaftlichem Buch


This chapter investigates the factors that influence the acceptance of enterprise content management (ECM) systems. Specifically, we identify and explain twenty-two factors at the enterprise, process, technology, and content levels that can influence ECM success. Our study builds on the technology acceptance model (TAM), and the results are grounded in both a systematic review of the literature on ECM, including related fields like document management and records management, and an analysis of qualitative data collected from five organizations. Practitioners can use the results in planning and conducting ECM programs, and the results can also inform future Information Systems (IS) research on ECM acceptance and contribute to the emergence of ECM as an important field in IS research. Acknowledgments: This article is an extension and revision of a paper originally presented at the 10th International Conference on Wirtschaftsinformatik (WI 2011) in Zurich, Switzerland. The authors thank the anonymous interviewees who assisted them in this research and the reviewers from WI 2011 for their constructive comments on earlier versions of the article.



  • Institut für Wirtschaftsinformatik
  • Hilti Lehrstuhl für Business Process Management
  • Content Management

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