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Value Assessment of Enterprise Content Management Systems: A Process-oriented Approach


vom Brocke, J., Simons, A., Sonnenberg, C., Agostini, P., & Zardini, A. (2009). Value Assessment of Enterprise Content Management Systems: A Process-oriented Approach. In A. D'Atri & D. Saccà (Eds.), Information Systems: People, Organizations, Institutions, and Technologies (pp. 131-138). Berlin / Heidelberg: Springer.


Beitrag in wissenschaftlichem Buch


Organisations are facing a sheer amount of content to be efficiently captured, organised, and archived. As a result, Enterprise Content Management (ECM) has emerged as a top business priority during the last years. However, only a few academic reports present common guidelines for evaluating and justifying the choice for a certain ECM solution in terms of economic benefits. This paper is based on the perception that such guidelines particularly should take an organisation's business process structure into account, since an ECM adoption causes significant changes in work procedures. Consequently, we present an established business process-oriented framework for profitability analysis of IS and apply it to the context of ECM. An application example serves as an illustration of the concept.


ECM-Blueprinting: Management von Content in Geschäftsprozessen
FFF-Förderprojekt, Januar 2008 bis Mai 2012 (abgeschlossen)

Organisationen sehen sich heute einer rasant steigenden Informationsflut ausgesetzt. Die effiziente, rechtskonforme und sichere Bewirtschaftung digitaler Informationen, sog. "Content", in den ... mehr

Managing enterprise content in business processes
Dissertation, Oktober 2008 bis Oktober 2011 (abgeschlossen)

The dissertation explores contemporary issues that arise during the implementation of ECM. The dissertation is paper-based (PhD by publication), and each paper addresses a selected set of ECM issues. ... mehr



  • Institut für Wirtschaftsinformatik
  • Hilti Lehrstuhl für Business Process Management

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