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4408145: C15 Process Management

Type: Module
Scheduled in semester: 3
Self-directed study time: 138.5
Semester: WS 17/18
Language: English

Module coordination/Lecturers


Master's degree programme in Information Systems (01.09.2015)


Short description
Process management refers to the operation, improvement and innovation of business processes. The course covers fundamental frameworks, models, and methods in process management.


  • Business process operation
  • Business process change
  • Strategic alignment
  • Governance
  • Quality management
  • Six sigma
  • Process management skills
  • Organizational culture

Exam Modalities

Written exam (90 min)