5009670: C19 Business Process Analysis

Description

Business Process Analysis focuses on process analysis, covering approaches and methods for designing, analysing, and simulating processes in organisations. The course covers four primary topics:

• Introduction to process analysis
• Process modelling and design
• Process flow analysis
• Process simulation

Learning Outcomes

After successful completion of the course, students will:

• know how processes can be modelled, analysed, and simulated
• know the basic methods of process modelling for analysing, designing, and implementing information systems in organisations
• be able to use the methods of process flow analysis and simulation to analyse, design, and improve business processes in organisations

Lectures Method

• The course involves interactive lectures with exercises to integrate theoretical knowledge with practical design and analysis skills.
• The e-learning platform Moodle is used throughout the course to disseminate course material and for information and discussion.

Literature

• Compulsory reading:Dumas, M., La Rosa, M., Mendling, J., & Reijers, H. (2018). Fundamentals of Business Process Management (2nd edition). Berlin, Germany: Springer. - Additional reading:vom Brocke, J., & Rosemann, M. (Eds.) (2014). Handbook of Business Process Management. New York, USA: Springer.