3804356: Process management

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Semester:WS 14/15
Scheduled in semester:3
Semester Hours per Week / Contact Hours:133.0 L / 100.0 h
Self-directed study time:200.0 h

Module coordination/Lecturers


Master's degree programme in IT and Business Process Management (01.10.2008)


Process management refers to the operation, improvement and innovation of business processes. The course covers fundamental frameworks, models, and methods in process management.


  • Business process operation
  • Business process change
  • Strategic alignment
  • Governance
  • Quality management
  • Six sigma
  • Process management skills
  • Organizational culture


  • Students…
    • explain the foundations and the emergence of process management (e.g. business process re-engineering, total quality management)
    • describe the goals of process management (e.g. time, cost, quality, sustainability)
    • understand the core elements of process management (strategic alignment, governance, methods, technologies, people, culture)
    • identify benefits and competitive advantages of a holistic process management approach
    • summarize key principles of good process management
  • Students…
    • understand a real-world case from a company partner
    • identify and define meaningful skill sets for seminar groups
    • analyze the real-world case through the lens of process management knowledge
    • identify areas of improvement or innovation
    • develop recommendations for the real-world case of the company

Lectures Method

The module integrates theoretical knowledge and practical skills with the following components:

  • Lecture with interactive elements and teaching cases
  • Seminar based on a real-world case

The e-learning platform Moodle will be used throughout the course for the dissemination of course material and discussions.


The students will be provided with the lecture slides and supporting materials throughout the course.

vom Brocke, J., & Rosemann, M. (Eds.). (2010). Handbook on business process management. Berlin: Springer.


  • PWW-MA_Process Management (WS 14/15, bewertet)
  • PWW-MA_Process Management (SS 15, abgesagt)