Skip to content. | Skip to navigation

Personal tools

Sections
Home Research Publications
back to overview

A Study on the Acceptance of ECM Systems

Reference

Wiltzius, L., Simons, A., & Seidel, S. (2011). A Study on the Acceptance of ECM Systems. Paper presented at the 10th International Conference on Wirtschaftsinformatik (WI 2011), Zurich, Switzerland. (VHB: C)

Publication type

Refereed Conference Paper

Abstract

The present paper summarizes selected results of the first author's Master's thesis for the student track at the 10th International Conference on Wirtschaftsinformatik in Zurich, Switzerland. The thesis was co-supervised by the second and the third author. Building upon the technology acceptance model (TAM), the assignment was to investigate factors impacting on end users' acceptance of enterprise content management (ECM) systems. The study suggests twenty-two factors at the enterprise, process, technology, and content level that can influence ECM success. The results are grounded in both a systematic review of the literature on ECM, including related fields such as document management and records management, and an analysis of qualitative data collected from five ECM-adopting organizations. It is hoped that the findings will inform future Information Systems (IS) research on ECM acceptance. Practitioners can use the results in the process of planning and conducting their own ECM projects.

Research

Managing enterprise content in business processes
PhD-Thesis, October 2008 until October 2011 (finished)

The dissertation explores contemporary issues that arise during the implementation of ECM. The dissertation is paper-based (PhD by publication), and each paper addresses a selected set of ECM issues. ... more ...

Persons

Organizational Units

  • Institute of Information Systems
  • Hilti Chair of Business Process Management

Original Source URL

Link