Developing a Maturity Model for Service Systems in Heavy Equipment Manufacturing Enterprises

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External Documents

Reference

Neff, A. A., Hamel, F., Herz, T. P., Uebernickel, F., Brenner, W., & vom Brocke, J. (2014). Developing a Maturity Model for Service Systems in Heavy Equipment Manufacturing Enterprises. Information and Management, 51(7), 895-911. (ABDC_2022: A*; ABS_2021: 3; VHB_3: B)

Publication type

Article in Scientific Journal

Persons

Organizational Units

  • Institute of Information Systems
  • Hilti Chair of Business Process Management

DOI

http://dx.doi.org/10.1016/j.im.2014.05.001