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Operational Excellence


Schmiedel, T., vom Brocke, J., & Uhl, A. (2014). Operational Excellence. In A. Uhl & L.A. Gollenia (Eds.), Digital Enterprise Transformation: A Business-Driven Approach to Leveraging Innovative IT (pp. 207-230). Surrey: Gower.

Publication type

Refereed Book Chapter


Organizational Units

  • Institute of Information Systems
  • Hilti Chair of Business Process Management