Applying the BPM-Culture-Model: The Hilti case

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External Documents


vom Brocke, J., & Sinnl, T. (2010). Applying the BPM-Culture-Model: The Hilti case. Paper presented at the 21st Australasian Conference on Information Systems (ACIS), 01-03 Dec 2010, Brisbane, Australia.

Publication type

Paper in Conference Proceedings


Business Process Management (BPM) has evolved into an important field in Information Systems Research (ISR). While Information Technology (IT) has proven to be a strong driver for business process excellence and innovation, the successful implementation of BPM initiatives essentially depends on soft factors, such as culture in particular. In many cases, cultural aspects are in fact decisive to the success or failure of IT-driven transformation projects. However, culture is still a fairly under-researched construct in our discipline. The BPM- Culture-Model, presented recently in the Business Process Management Journal (BPMJ), intends to prove a first conceptualisation of culture in BPM. While the model is based on a structured literature review, it has not been evaluated yet. In this paper, we apply parts of this model to analyse the case of a large scale BPM transformation project at the Hilti corporation in order to evaluate the explanatory power of the model. Our approach confirms that the model helps to better understand the role of culture in this context. In addition, we indicate directions for future research.


Culture in Business Process Management
PhD-Thesis, September 2009 until September 2012 (finished)

Cultural aspects essentially influence the success of business processes. Even though many academics acknowledge the importance of considering cultural aspects in BPM there is hardly a discussion on ... more ...

Culture in Business Process Management (BPM): Exploring the Cultural Fitness of Organizations for BPM
FFF-Förderprojekt, July 2012 until September 2014 (finished)

The research project aims at developing a deeper understanding of organizational culture in the context of BPM. It particularly focuses on objectives in the following three domains. Body of ... more ...


Organizational Units

  • Institute of Information Systems
  • Hilti Chair of Business Process Management