A Study on the Acceptance of ECM Systems

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Wiltzius, L., Simons, A., & Seidel, S. (2011). A Study on the Acceptance of ECM Systems. Paper presented at the 10th International Conference on Wirtschaftsinformatik (WI 2011), Zurich, Switzerland.

Publication type

Paper in Conference Proceedings


The present paper summarizes selected results of the first author's Master's thesis for the student track at the 10th International Conference on Wirtschaftsinformatik in Zurich, Switzerland. The thesis was co-supervised by the second and the third author. Building upon the technology acceptance model (TAM), the assignment was to investigate factors impacting on end users' acceptance of enterprise content management (ECM) systems. The study suggests twenty-two factors at the enterprise, process, technology, and content level that can influence ECM success. The results are grounded in both a systematic review of the literature on ECM, including related fields such as document management and records management, and an analysis of qualitative data collected from five ECM-adopting organizations. It is hoped that the findings will inform future Information Systems (IS) research on ECM acceptance. Practitioners can use the results in the process of planning and conducting their own ECM projects.


Managing enterprise content in business processes
PhD-Thesis, October 2008 until October 2011 (finished)

The dissertation explores contemporary issues that arise during the implementation of ECM. The dissertation is paper-based (PhD by publication), and each paper addresses a selected set of ECM issues. ... more ...


Organizational Units

  • Institute of Information Systems
  • Hilti Chair of Business Process Management
  • Chair of Information Systems and Innovation

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