The effect of stress on customer perception of the frontline employee: an experimental study

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Reference

Papen, M.-C., Niemand, T., Siemens, F. U., & Kraus, S. (2019). The effect of stress on customer perception of the frontline employee: an experimental study. Review of Managerial Science, 13(4), 725-747. (ABS_2018: 2; ABS_2021: 2; ISI_2016: 1.226; ISI_2016_5year: 1.604; VHB_3: B)

Publication type

Article in Scientific Journal

Persons

Organizational Units

  • Institute for Entrepreneurship

Original Source URL

Link

DOI

http://dx.doi.org/https://doi.org/10.1007/s11846-017-0258-8