Paving the Way for Enriched Patient Experience - On the Development of a Process Architecture for a Hospital

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Reference

Weber, M., & vom Brocke, J. (2022). Paving the Way for Enriched Patient Experience - On the Development of a Process Architecture for a Hospital. Paper presented at the Twenty-eighth Americas Conference on Information Systems, Minneapolis, Minnesota (USA). (VHB_3: D)

Publication type

Paper in Conference Proceedings

Abstract

In this emergent research forum (ERF) paper, we report on a project from a state-funded hospital located in one of Europe's microstates. The hospital is currently planning a new building site and, in addition, plans to adopt new information technologies (IT) to improve patient safety and enrich the patient journey. However, the hospital lacks a systematic overview of its processes and their interrelationships as a basis for further BPM initiatives and, most importantly, improving the patient experience from admission to discharge and beyond. By applying a design science research (DSR) approach, we develop the first draft of a process architecture by considering a patient's journey. We discuss this framework and present the next steps as part of our future research.

Persons

Organizational Units

  • Institute of Information Systems
  • Hilti Chair of Business Process Management