Virtual collaboration: Human-centric perspective

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Type and Duration

Preproposal PhD-Thesis, since September 2020


Hilti Chair of Business Process Management

Main Research

Business Process Management

Field of Research

Digital Innovation


Digital practices, among others digital collaboration, have become part of our private and professional lives. The fact that they erase boundaries between the both is broadly discussed by researchers and practitioners.
One of the crucial aspects of this phenomenon is that these practices utilize the same cognitive and emotional resources of humans.
At the same time, these digital emergent practices are enabled and afforded by intelligent non-human agents. These intelligent agents not only support humans in their cognitive efforts but also collaborate with humans in the context of these practices.
The question arises what influence emergent digital practices have on the humans' emotional and cognitive processes and states, and what factors should be taken into account when enabling these practices.
To tackle this question we take a human-centric perspective on the digital practices.
We use approaches from socio-cognitive psychology to shed light on such phenomena as cognition in general, emotional and cognitive overload, cognitive flexibility and inertia - in the context of digital practices. We show how cognitive processes are interlinked with socio-technical processes, and how they mutually influence each other. In doing this we contribute to the domain of process science.
The research brings together various methods: interviews, data mining, and agent-based modeling.