4609106: CF_Communication: Diplomacy for Success

back to overview
Semester:WS 18/19
Scheduled in semester:1-6
Semester Hours per Week / Contact Hours:30.0 L / 22.5 h
Self-directed study time:67.5 h

Module coordination/Lecturers


Bachelor's degree programme in Business Administration (01.09.2012)
Master's degree programme in Architecture (01.09.2014)
Bachelor's degree programme in Architecture (01.09.2014)
Master's degree programme in Information Systems (01.09.2015)
Master's degree programme in Finance (01.09.2015)
Master's degree programme in Entrepreneurship (01.09.2015)
Master's degree programme in Entrepreneurship and Management (01.09.2018)


  • Whether in business, management, society, or politics, it seems at times that we are surrounded by battle lines, waging price wars, detecting threats, forming alliances, and aiming to conquer the market.
  • However, destructive interaction wastes resources and only yields losers in the end. Diplomats can show the way down different path. With clear messages, elegant expression, and consideration for people, they understand how to advocate their views, to break deadlock in negotiations, to take the sting out of bad news, and to focus on human crisis management when relationships hang in the balance.
  • In this course you learn how to uphold legitimate concerns in a way that can also benefit the other party, allowing people to save face if concessions have to be made. The business world is a marketplace where negotiations for the common good should always be fair and on equal terms, even if they are extremely difficult.
  • 'Trust' as a key instrument in diplomatic leadership competence and essential pillar, particularly in difficult times

Learning Outcomes

Participants are able to …

  • advance their own positions
  • subtly and sympathetically package difficult messages
  • use winning strategies for communication during challenging situations
  • assert their interests in negotiations with diplomatic tact, in a complex environment with many different stakeholders, yet letting the other save face
  • achieve goals with diplomacy and diplomatic communication
  • navigate elegantly among different stakeholders


Lectures Method

  • Methodological mix of input, reflection, group work, role play, …

Admission Requirements

  • Good command of English language, as language nuances play a role in this course

Exam Modalities

Assessment tasks:
Part A: (40%) - Attendance and active participation
Part B: (60%) - Presentation during last module

Compulsory attendance (min. 80%)


Passed / Failed

  • Course based on continuous assessment, details see under "assessment".
  • Meeting attendance obligations is an essential pre-requisite for successfully completing a course based on continuous assessment.
  • Attendance must be proven for at least 80% of the stipulated contact time. Responsibility for checking and providing written proof of this obligatory attendance lies with the course lecturer who is required to store this information at least until the end of the semester.
  • In the case of absenteeism that exceeds the specified limits of absence, a medical certificate is required. Responsibility lies with the head of the Coordination Office for Cross-Faculty Elective Subjects to approve the reason for the student's failure to attend.
  • Participation in other activities of the university are not recognized as an excused absence.


Cross-faculty elective subject:
Notice the special Multi-stage allocation process.


  • P-FU_Communication: Diplomacy for Success (WS 18/19, in Planung)