Using Text Analytics to Derive Customer Service Management Benefits from Unstructured Data

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Reference

Müller, O., Junglas, I., Debortoli, S., & vom Brocke, J. (2016). Using Text Analytics to Derive Customer Service Management Benefits from Unstructured Data. Management Information Systems Quarterly Executive (MISQE), 15(4), 243-258. (ABDC_2016: A; ABDC_2019: A; ABS_2018: 2; ISI_2016: 0.909; ISI_2016_5year: 4.961; ISI_2018: 2.206; VHB_3: B)

Publication type

Article in Scientific Journal

Persons

Organizational Units

  • Institute of Information Systems
  • Hilti Chair of Business Process Management

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