Digital Nudging-Influencing Choices by Using Interface Design

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Reference

Schneider, C., Weinmann, M., & vom Brocke, J. (2018). Digital Nudging-Influencing Choices by Using Interface Design. Communications of the ACM, 61(7), 67-73. (ABDC_2016: A; ABDC_2019: A; ABS_2018: 2; ISI_2016: ; VHB_3: B)

Publication type

Article in Scientific Journal

Abstract

Decisions are influenced by the environment in which the choices are presented. In fact, no choice is made in a vacuum, as there is no neutral way to present choices. Presenting choices in certain ways, even unintentionally, can “nudge” people to change their behavior in predictable ways. “Nudging” is a concept from behavioral economics that describes how even minor changes to decision environments (e.g., setting defaults) can influence decision outcomes—typically without the decision-maker noticing this influence. The more decisions people make using digital devices, the more the software engineer becomes a choice architect who knowingly or unknowingly influences people’s decisions. Thus, we extend the nudging concept to the digital environment, defining “digital nudging” as the use of user-interface design elements to guide people’s behavior in digital choice environments, and present a digital nudge design process to help online choice architects take nudging principles into consideration when designing digital choice environments like Web sites and apps.

Research

Online Choice Architecture
FFF-Förderprojekt, March 2015 until June 2017 (finished)

The aim of this research project is to learn to understand user behavior in online settings, in particular mechanisms associated with the presentation of choices in online contexts (referred to as ... more ...

Persons

Organizational Units

  • Institute of Information Systems
  • Hilti Chair of Business Process Management
  • Digital Nudging

Open Repository URL

Link

DOI

http://dx.doi.org/https://doi.org/10.1145/3213765