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Towards a Business Process-Oriented Approach to Enterprise Content Management: The ECM-Blueprinting Framework

Reference

vom Brocke, J., Simons, A., & Cleven, A. (2011). Towards a Business Process-Oriented Approach to Enterprise Content Management: The ECM-Blueprinting Framework. Information Systems and e-Business Management, 9(4), 475-496. (ABDC: B; ABS: 2; ISI: 1.551; VHB: C)

Publication type

Refereed Journal Article

Abstract

In today's digital information age, companies are struggling with an immense overload of mainly unstructured data. Reducing search times, fulfilling compliance requirements, and maintaining information quality represent only three of the associated challenges for all sectors of industry. A promising approach to address these challenges is called Enterprise Content Management (ECM). However, there are various obstacles organisations are confronted with when adopting ECM, since the key challenges of ECM are organisational rather than technological. In this article, we claim that in particular the consideration of an organisation's business process structure is crucial for ECM success. As a result, we introduce a process-oriented, conceptual framework referred to as ECM-Blueprinting that systemises the major steps of an ECM adoption, such as content and ECM software (ECMS) analysis. Our research leads us to conclude that ECM and Business Process Management (BPM) represent two strongly related fields of research. This is an extended and revised version of a paper originally presented at the 16th European Conference on Information Systems (ECIS 2008), Galway, Ireland.

Research

ECM-Blueprinting: Management von Content in Geschäftsprozessen
FFF-Förderprojekt, January 2008 until May 2012 (finished)

Organisationen sehen sich heute einer rasant steigenden Informationsflut ausgesetzt. Die effiziente, rechtskonforme und sichere Bewirtschaftung digitaler Informationen, sog. "Content", in den ... more ...

Managing enterprise content in business processes
PhD-Thesis, October 2008 until October 2011 (finished)

The dissertation explores contemporary issues that arise during the implementation of ECM. The dissertation is paper-based (PhD by publication), and each paper addresses a selected set of ECM issues. ... more ...

Persons

Organizational Units

  • Institute of Information Systems
  • Hilti Chair of Business Process Management

Original Source URL

Link

Open Repository URL

Link

DOI

http://dx.doi.org/10.1007/s10257-009-0124-6