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Developing a Maturity Model for Service Systems in Heavy Equipment Manufacturing Enterprises

External Documents

Reference

Neff, A. A., Hamel, F., Herz, T. P., Uebernickel, F., Brenner, W., & vom Brocke, J. (2014). Developing a Maturity Model for Service Systems in Heavy Equipment Manufacturing Enterprises. Information & Management, 51(7), 895-911. (ABDC: A*; ABS: 3; ISI: 4.283; VHB: B)

Publication type

Refereed Journal Article

Persons

Organizational Units

  • Institute of Information Systems
  • Hilti Chair of Business Process Management