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From Local IT Needs to Global Process Transformation: Hilti's Customer Service Program

Reference

vom Brocke, J., Schmiedel, T., Simons, A., Schmid, A., Petry, M., & Baeck, C. (2016). From Local IT Needs to Global Process Transformation: Hilti's Customer Service Program. Business Process Management Journal, 22(3), 594-613. (ABDC: B; ABS: 2; VHB: C)

Publication type

Refereed Journal Article

Persons

Organizational Units

  • Institute of Information Systems
  • Hilti Chair of Business Process Management