Using Text Analytics to Derive Customer Service Management Benefits from Unstructured Data

back to overview

Reference

Müller, O., Junglas, I., Debortoli, S., & vom Brocke, J. (2016). Using Text Analytics to Derive Customer Service Management Benefits from Unstructured Data. Management Information Systems Quarterly Executive (MISQE), 15(4), 243-258. (ABDC_2022: A; ABS_2021: 2; VHB_3: B)

Publication type

Article in Scientific Journal

Persons

Organizational Units

  • Institute of Information Systems
  • Hilti Chair of Business Process Management

Open Repository URL

Link