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Using Text Analytics to Derive Customer Service Management Benefits from Unstructured Data

External Documents

Reference

Müller, O., Junglas, I., Debortoli, S., & vom Brocke, J. (2016). Using Text Analytics to Derive Customer Service Management Benefits from Unstructured Data. Management Information Systems Quarterly Executive (MISQE), 15(4), 243-258. (ABDC: A; ABS: 2; ISI: 4.961; VHB: B)

Publication type

Refereed Journal Article

Persons

Organizational Units

  • Institute of Information Systems
  • Hilti Chair of Business Process Management