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Prof. Dr. Oliver Müller

Research Fellow
Institute of Information Systems
Current Activity
Oliver Müller is Assistant Professor at the Institute of Information Systems at the University of Liechtenstein. Oliver holds a BSc and MSc in Information Systems and a Ph.D. in Economics from the University of Münster, Germany. In his research, Oliver studies how organizations and individuals can create value through (big) data and analytics; with a special focus on extracting value from large amounts of unstructured text data. His research has appeared in leading international journals, such as, European Journal of Information Systems, Journal of the Association for Information Systems, Communications of the Association for Information Systems, Computers & Education, and Business & Information Systems Engineering.

Office hours: Thursday 11.45 am - 12.30 pm, only by appointment with the administration office (sandra.beyer@uni.li)
Education
2007 — 2011

PhD studies in Information Systems, University of Münster

1999 — 2005

Diploma studies in Information Systems, University of Münster

Visiting Academic
2013

Visiting Lecturer, Reykjavik University, Iceland

2009 — 2009

Visiting Researcher, SAP Research, Karlsruhe

2003 — 2003

Exchange studies in Information Systems, University of Melbourne

Career
2007 — 2011

Researcher, ERCIS, University of Münster, Münster

2005 — 2006

Consultant Supply Chain Management, Camelot Group, Köln

2001 — 2001

Assistant Teacher, The British School, Delhi

Portrait
Analysing enterprise content to support decision making
PhD-Thesis, since February 2016

Companies create massive amounts of unstructured content, like documents, e-mails, websites, tweets, images, and audio and video files. The management of that content?especially its storage, ... more ...

On the relationship between advanced analytics and business value
PhD-Thesis, since September 2015

The emergence of big data has stimulated large investments into advanced analytics solutions while companies are still striving to determine whether those investments generate measurable business ... more ...

Enterprise Content Analytics
FFF-Förderprojekt, March 2015 until February 2018 (finished)

The aim of the project is to evaluate the applicability of data-analytics methods for analyzing unstructured content in enterprise contexts. As such, the project is located at the intersection of ... more ...

Evaluating IT Support for Creative Processes
FFF-Förderprojekt, July 2012 until January 2015 (finished)

Creativity is the origin of innovation. It is thus an indispensable factor in propelling economic growth and societal well-being. Appropriate software tools can boost individual creativity and ... more ...

eSociety Bodensee 2020: Vorbereitung einer Strategie zur offenen gesellschaftlichen Innovation für die Bodensee-Region
IBH-Förderprojekt, June 2012 until July 2014 (finished)

Innovationen sind wichtige Triebkräfte für Wirtschaft und Gesellschaft. Angesichts der Globalisierung unseres Wirtschaftsraums wird es immer wichtiger, dass sich die Bodensee-Region als ... more ...

  • Müller, O., Fay, M., & vom Brocke, J. (2018). The effect of big data and analytics on firm performance: An econometric analysis considering industry characteristics. Journal of Management Information Systems, 35(2), 488-509. (ABDC: A*; ABS: 4; FT 50: ; ISI: 3.91; VHB: A)

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  • Jaakonmäki, R., Simons, A., Müller, O., & vom Brocke, J. (2018). ECM Implementations in Practice: Objectives, Processes, and Technologies. Journal of Enterprise Information Management (JEIM), 31(5), 704-723. (ABDC: B; ABS: 2; VHB: C)

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  • Müller, O., Simons, A., & Weinmann, M. (2017). Beyond Crowd Judgments: Data-Driven Estimation of Market Value in Association Football. European Journal of Operational Research, 263(2), 611-624. (ABDC: A*; ABS: 4; ISI: 3.582; VHB: A)

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  • Beverungen, D., Müller, O., Matzner, M., Mendling, J., & vom Brocke, J. (2017). Conceptualizing smart service systems. Electronic Markets, 1-12. (ABDC: A; ABS: 2; ISI: 2.121; VHB: B)

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  • Müller, O., Junglas, I., vom Brocke, J., & Debortoli, S. (2016). Utilizing Big Data Analytics for Information Systems Research: Challenges, Promises and Guidelines. European Journal of Information Systems, 25(4), 289-302. (ABDC: A*; ABS: 3; ISI: 3.505; VHB: A)

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  • Debortoli, S., Junglas, I., Müller, O., & vom Brocke, J. (2016). Text Mining For Information Systems Researchers: An Annotated Topic Modeling Tutorial. Communications of the Association for Information Systems (CAIS), 39(7), 110-135. (ABDC: A; ABS: 2; VHB: C)

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  • Müller, O., Junglas, I., Debortoli, S., & vom Brocke, J. (2016). Using Text Analytics to Derive Customer Service Management Benefits from Unstructured Data. Management Information Systems Quarterly Executive (MISQE), 15(4), 243-258. (ABDC: A; ABS: 2; ISI: 4.961; VHB: B)

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  • vom Brocke, J., Debortoli, S., Müller, O., & Reuter, N. (2014). How In-Memory Technology Can Create Business Value: Insights from the Hilti Case. Communications of the Association for Information Systems (CAIS), 34(1), 151-167. (ABDC: A; ABS: 2; VHB: C)

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  • Debortoli, S., Müller, O., & vom Brocke, J. (2014). Comparing Business Intelligence and Big Data Skills - A Text Mining Study Using Job Advertisements. Business & Information Systems Engineering, 6(5), 289-300. (ABDC: A; ABS: 2; ISI: 3.248; VHB: B)

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  • Müller, O., Schmiedel, T., Gorbacheva, E., & vom Brocke, J. (2014). Toward a Typology of Business Process Management Professionals: Identifying Patterns of Competence through Latent Semantic Analysis. Enterprise Information Systems, 10(1), 50-80. (ABDC: A; ABS: 2; ISI: 2.859)

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  • Sommerauer, P., & Müller, O. (2014). Augmented Reality in Informal Learning Environments: A Field Experiment in a Mathematics Exhibition. Computers & Education, 79, 59-68. (ISI: 5.047)

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  • Debortoli, S., Müller, O., & vom Brocke, J. (2014). Vergleich von Kompetenzanforderungen an Business-Intelligence- und Big-Data-Spezialisten. Eine Text-Mining-Studie auf Basis von Stellenausschreibungen. WIRTSCHAFTSINFORMATIK, 56(5), 315-328. (ISI: 0.563; VHB: B)

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  • Becker, J., Beverungen, D., Knackstedt, R., Matzner, M., Müller, O., & Pöppelbuss, J. (2013). Bridging the Gap Between Manufacturing and Service Through IT-Based Boundary Objects. IEEE Transactions on Engineering Management, 60(3), 468-482. (ABS: 3; ISI: 1.943; VHB: B)

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  • Becker, J., Beverungen, D., Knackstedt, R., Matzner, M., Müller, O., & Pöppelbuß, J. (2013). Designing Interaction Routines in Service Networks: A Modularity and Social Construction-Based Approach. Scandinavian Journal of Information Systems, 25(1), 17-48. (ABDC: A; ABS: 2; VHB: C)

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  • Janiesch, C., Matzner, M., & Müller, O. (2012). Beyond Process Monitoring: A Proof-of-Concept of Event-driven Business Activity Management. Business Process Management Journal, 18(4), 625-643. (ABDC: B; ABS: 2; VHB: C)

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  • Müller-Wienbergen, F., Müller, O., Seidel, S., & Becker, J. (2011). Leaving the Beaten Tracks in Creative Work - A Design Theory for Systems that Support Convergent and Divergent Thinking. Journal of the Association for Information Systems, 12(11), 714-740. (ABDC: A*; ABS: 4; ISI: 3.487; VHB: A)

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  • Becker, J., Beverungen, D., Knackstedt, R., & Müller,O. (2010). Pricing of value bundles - a multi-perspective decision support approach. Enterprise Modelling and Information Systems Architectures, 6(2), 54-69. (VHB: C)

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  • Backhaus, K., Becker, J., Beverungen, D., Frohs, M., Müller, O., Weddeling, M., Knackstedt, R., & Steiner, M. (2010). Enabling individualized recommendations and dynamic pricing of value-added services through willingness-to-pay data. Electronic Markets, 20(2), 131-146. (ABDC: A; ABS: 2; ISI: 2.121; VHB: B)

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  • Becker, J., Beverungen, D., Knackstedt, R., & Müller, O. (2009). Model-based decision support for the customer-specific configuration of value bundles. Enterprise Modelling and Information Systems Architectures, 4(1), 26-38. (VHB: C)

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  • Beverungen, D., Knackstedt, R., & Müller, O. (2008). Developing service-oriented architectures for product-service systems - a conceptual approach and its application for the recycling of electronic equipment. Wirtschaftsinformatik, 50(3), 220-234. (ISI: 0.563; VHB: B)

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  • Backhaus, K., Becker, J., Beverungen, D., Frohs, M., Knackstedt, R., Müller, O., Steiner, M., & Weddeling, M. (2010). Vermarktung hybrider Leistungsbündel - Das ServPay Konzept. Berlin: Springer.

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  • J. Becker, R. Knackstedt & O. Müller (Eds.). (2010). Vertriebsinformationssysteme. Berlin, Deutschland: Springer.

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  • Müller, O., vom Brocke, J., von Alm, T., & Uhl, A. (2013). The Evolution of SAP Services. In A. Uhl & L. A. Gollenia (Eds.), Business Transformation Essentials. Case Studies and Articles (pp. 189-200): Gower.

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  • Becker, J., Knackstedt, R., Müller, O., Benölken, A., Schmitt, O., Thillainathan, M., & Schulke, A. (2010). Online Produktkonfiguratoren - Status Quo und Entwicklungsperspektiven. In J. Becker, R. Knackstedt, O. Müller & A. Winkelmann (Eds.), Vertriebsinformationssysteme (pp. 85-104). Berlin, Deutschland: Springer.

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  • Jaakonmäki, R., Müller, O., & vom Brocke, J. (2017). The Impact of Content, Context, and Creator on User Engagement in Social Media Marketing. Paper presented at the 50th Hawaii International Conference on System Sciences (HICSS), HI, USA. (VHB: C)

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  • Schmiedel, T., Müller, O., Debortoli, S., & vom Brocke, J. (2016). Identifying and quantifying cultural factors that matter to the IT workforce: An approach based on automated content analysis. Paper presented at the 24th European Conference on Information Systems (ECIS), Istanbul, Turkey. (VHB: B)

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  • Fay, M., Müller, O., & vom Brocke, J. (2016). Disentangling the Relationship Between the Adoption of In-Memory Computing and Firm Performance. Paper presented at the 24th European Conference on Information Systems (ECIS 2016), Istanbul, Turkey. (VHB: B)

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  • Fay, M., Müller, O., & vom Brocke, J. (2016). Measuring the effect of big data analytics adoption on firm performance. Paper presented at the 27th Workshop on Information Systems and Economics (WISE 2016), Dublin, Ireland.

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  • Gorbacheva, E., Stein, A., Schmiedel, T., & Müller, O. (2015). A gender perspective on business process management competences offered on professional online social networks. Paper presented at the 23rd European Conference on Information Systems (ECIS 2015), 26-29 May 2015, Münster, Germany. (VHB: B)

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  • Hanselmann, M., Simons, A., & Müller, O. (2014). Toward a Method for Developing a Service Portfolio for a Supply Chain Center of Excellence. Paper presented at the Multikonferenz Wirtschaftsinformatik (MKWI 2014), Paderborn, Germany. (VHB: D)

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  • Herbst, A., Simons, A., vom Brocke, J., Müller, O., Debortoli, S., & Vakulenko, S. (2014). Identifying and Characterizing Topics in Enterprise Content Management: A Latent Semantic Analysis of Vendor Case Studies. Paper presented at the 22nd European Conference on Information Systems (ECIS 2014), Tel Aviv, Israel. (VHB: B)

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  • Reuter, N., Vakulenko, S., vom Brocke, J., Debortoli, S., & Müller, O. (2014). Identifying the Role of Information Systems in Achieving Energy-Related Environmental Sustainability Using Text Mining. Paper presented at the 22nd European Conference on Information Systems (ECIS 2014), Tel Aviv, Israel. (VHB: B)

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  • Vakulenko, S., Müller, O., & vom Brocke, J. (2014). Enriching iTunes App Store Categories via Topic Modeling. Paper presented at the International Conference on Information Systems, Auckland, New Zealand. (VHB: A)

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  • Gregor, S., Müller, O., & Seidel, S. (2013). Reflection, Abstraction, and Theorizing in Design and Development Research. Paper presented at the European Conference on Information Systems, Utrecht, The Netherlands. (VHB: B)

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  • Müller, O., Debortoli, S., & Seidel, S. (2013). MUSE: Implementation of a Design Theory for Systems that Support Convergent and Divergent Thinking. Paper presented at the Design Science Research in Information Systems and Technology Conference, Products & Prototypes Track, Helsinki, Finland. (VHB: C)

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  • Friedenstab, J., Janiesch, C., Matzner, M., & Müller, O. (2012). Extending BPMN for Business Activity Monitoring. Paper presented at the Hawaii International Conference on System Sciences, Wailea, USA. (VHB: C)

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  • Janiesch, C., Matzner, M., Müller, O., Vollmer, R., & Becker, J. (2011). Slipstream: Architecture options for real-time process analytics. Paper presented at the the ACM Symposium on Applied Computing, Taichung, Taiwan.

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  • Becker, J., Beverungen, D., Matzner, M., & Müller, O. (2011). Information needs in service systems - a framework for integrating service and manufacturing business processes. Paper presented at the Hawaii International Conference on System Sciences, Koloa, USA. (VHB: C)

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  • Becker, J., Beverungen, D., Matzner, M., Müller, O., & Pöppelbuss, J. (2011). Design Science in Service Research: A Framework-based Review of IT Artifacts in Germany. Paper presented at the International Conference in Design Science Research in Information Systems and Technology, Milwaukee, USA.

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  • Janiesch, C., Matzner, M., & Müller, O. (2011). A Blueprint for Event-driven Business Activity Management. Paper presented at the International Conference on Business Process Management, Industry Track, Clermont-Ferrand, France. (VHB: C)

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  • Janiesch, C., Matzner, M., & Müller, O. (2011). Slipstream: A BAM Proof of Concept using Standard Software. Paper presented at the International Conference on Business Process Management, Demo Track, Clermont-Ferrand, France. (VHB: C)

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  • Becker, J., Müller, O., & Woditsch, M. (2010). An ontology-based natural language service discovery engine - design and experimental evaluation. Paper presented at the European Conference on Information Systems, Pretoria, South Africa. (VHB: B)

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  • Backhaus, K., Becker, J., Beverungen, D., Frohs, M., Müller, O., & Weddeling, M. (2010). Incorporating willingness-to-pay data into online recommendations for value-added services. Paper presented at the European Conference on Information Systems, Pretoria, South Africa. (VHB: B)

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  • Müller-Wienbergen, F., Seidel, S., Müller, O., Knackstedt, R., & Becker, J. (2009). A Design Research Study on Enhancing Creativity - the Case of Developing Product-Service Bundles. Paper presented at the European Conference on Information Systems, Verona, Italy. (VHB: B)

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  • Becker, J., Bergener, K., Müller, O., & Müller-Wienbergen, F. (2009). Documentation of flexible business processes - a healthcare case study. Paper presented at the Americas Conference on Information Systems, San Francisco, USA. (VHB: D)

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  • Becker, J., Beverungen, D., Knackstedt, R., Matzner, M., Müller, O., & Pöppelbuß, J. (2009). A framework for design research in the service science discipline. Paper presented at the Americas Conference on Information Systems, San Francisco, USA. (VHB: D)

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  • Becker, J., Beverungen, D., Knackstedt, R., & Müller, O. (2008). Modeling, customer-specific configuration and calculation of value bundles. Paper presented at the Americas Conference on Information Systems, Toronto, Canada. (VHB: D)

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  • Becker, J., Matzner, M., & Müller, O. (2008). Comparing architectural styles for service-oriented architectures - a REST vs. SOAP case study. Paper presented at the Proceedings of the International Conference on Information Systems Development, Paphos, Greece.

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  • Knackstedt, R., Kuropka, D., Müller, O., & Polyvyanyy, A. (2008). An ontology-based service discovery approach for the provisioning of product-service bundles. Paper presented at the Proceedings of the European Conference on Information Systems, Galway, Ireland. (VHB: B)

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  • vom Brocke, J., Müller, O., & Debortoli, S. (2016). The Power of Text-mining in BPM. Notes. BPTrends(1-7).

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  • vom Brocke, J., Debortoli, S., Müller, O., & Uhl, A. (2014). Driving Retail Innovation. 360° - The Business Transformation Journal, 4(9), 44-53.

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  • vom Brocke, J., Müller, O., Debortoli, S., & Reuter, N. (2014). Potenzialbeurteilung neuer Technologien im Prozesscontrolling - Das Beispiel der Nutzenbeurteilung von In-Memory-Technologie. CONTROLLING – Zeitschrift für erfolgsorientierte Unternehmenssteuerung, 26(2), 83-89. (VHB: D)

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  • vom Brocke, J., Debortoli, S., Müller, O., & Uhl, A. (2013). In-Memory Database Business Value. 360° - The Business Transformation Journal, 3(7), 16-26.

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  • Müller, O., vom Brocke, J., von Alm, T., & Uhl, A. (2012). The Evolution of SAP Services. 360° - The Business Transformation Journal, 1(3), 48-56.

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  • Müller, O. (2011). Supporting Service Customer Decision Making - Design and Evaluation of IT Artifacts. , PhD Thesis, University of Münster.

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