Referenz
vom Brocke, J., & Grob, H. L. (2008). Profitability of Business Processes. In J. Becker, M. Rosemann & M. Kugeler (Eds.), Process Management. A Guide for the Design of Business Processes (pp. 491-520). Berlin et al.: Springer.
Publikationsart
Beitrag in Sammelband