4208145: C15 Process Management

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Semester:WS 16/17
Scheduled in semester:3
Semester Hours per Week / Contact Hours:55.0 L / 41.5 h
Self-directed study time:138.5 h

Module coordination/Lecturers


Master's degree programme in Information Systems (01.09.2015)


Short description
Process management refers to the operation, improvement and innovation of business processes. The course covers fundamental frameworks, models, and methods in process management.


  • Business process operation
  • Business process change
  • Strategic alignment
  • Governance
  • Quality management
  • Six sigma
  • Process management skills
  • Organizational culture

Learning objectives
  • Students will know the foundations and the emergence of process management (e.g. business process re-engineering, total quality management).
  • Students will understand the goals of process management (e.g. time, cost, quality, sustainability).
  • Students will be able to apply the core elements of process management (strategic alignment, governance, methods, technologies, people, culture).
  • Students will integrate knowledge to understand the benefits and competitive advantages of a holistic process management approach.
  • Students will know key principles of good process management.

  • The module integrates theoretical knowledge and practical skills based on an interactive lecture.
  • The e-learning platform Moodle will be used throughout the course for the dissemination of course material and discussions.

Compulsory reading
  • The students will be provided with the lecture slides and supporting materials throughout the course.

Further reading
  • vom Brocke, J., & Rosemann, M. (Eds.). (2010). Handbook on business process management. Berlin: Springer.