3604365: Enterprise systems

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Semester:WS 13/14
Scheduled in semester:3
Semester Hours per Week / Contact Hours:60.0 L / 45.0 h
Self-directed study time:105.0 h

Module coordination/Lecturers


Master's degree programme in IT and Business Process Management (01.10.2008)


The course starts with an exam in the first session at 08.30.
Subject matter of the examination: Motiwalla/Thompson (2011): Chapters 1, 2, 3, 5

Make sure that you bring a laptop with access to the moodle forum of the course.

The course focuses on enterprise systems (ES), which are large-scale application software packages that support end-to-end processes, information and document flow, several kinds of reporting, and data analytics in different kinds of organizations.


  • Benefits of enterprise systems
  • Lifecycle of enterprise systems
  • Enterprise resource planning (ERP) systems
  • Customer relationship management (CRM) systems
  • Supply chain management (SCM) systems
  • Latest technological developments
  • Case study: Enterprise processes in SAP


  • - describe the fundamental concepts and definitions in the area of enterprise systems, especially application systems like ERP, CRM, and SCM systems,
    - understand the benefits of integrated enterprise systems for sustainable competitive advantage. They describe the relevance of enterprise systems for process integration along the value chain,
    - solve assignments in the field of enterprise systems, especially case studies in the areas of manufacturing and service delivery,
    - identify relationships between different types of application systems. They compare solutions with regard to their value contribution,
    - describe and model an implementation process for the successful adoption of an enterprise system, and
    - evaluate and select suitable software solutions for organizations. They classify different solutions according to complex evaluation schemes and develop a thorough argumentation for the decision process.
  • - summarize the contents of the case study they are provided with,
    - discuss the case study in the light of existing models and theories,
    - solve different assignments in the case study with the help of different methods,
    - compare the as-is situation described in the case study and identify possible solutions for improvement,
    - develop new strategies for a successful implementation of an enterprise system for the case study,, and
    - evaluate different solutions regarding their value contribution and sustainability.

Lectures Method

The module integrates theoretical knowledge and practical skills based on an interactive lecture that includes teaching cases.

The e-learning platform Moodle will be used throughout the course for the dissemination of course material and discussions.

Admission Requirements

Content of “Supply Chain Management” module.


Compulsory Reading:
Motiwalla L., Thompson J. (2011). Enterprise Systems for Management: International Version (2nd ed.). Harlow: Pearson Education.

Shanks G., Seddon P.B., Willcocks L.P. (Eds.).(2003). Second Wave Enterprise Resource Planning Systems: Implementing for Effectiveness. Cambridge: Cambridge University Press.

Research papers and case studies will be provided in class

Further Recommended Readings:
Laudon K.C., Laudon J.P. (2014). Management Information Systems: Managing the Digital Firm. Global Edition (13th ed.). Harlow: Pearson Education.

Snabe J.H., Rosenberg A., Moller C., Scavillo M. (2009). Business Process Management: The SAP Roadmap. Bonn, Boston: Galileo Press.

Exam Modalities

See examination details. Evaluation of exams should take no longer than six weeks

The written exam is split up in an entry exam (30 points) and a final exam (60 points). Overall a minimum of 45 points must be achieved to pass the written exam part.


  • PWW-MA_Enterprise Systems (WS 13/14, bewertet)