Type and Duration
Preproposal PhD-Thesis, since September 2023Coordinator
Liechtenstein Business SchoolMain Research
Business Process ManagementDescription
The proposed research study is done in close collaboration with Hilti AG and aims to address the unique challenge of bringing process-oriented thinking to a large, cross-functional department with a diverse process landscape by adopting a streamlined approach to process management.Cross-functional departments contribute to the overarching strategic objectives of an organization's strategy, but all have different needs & contexts in which they function. This is based on the nature of their competencies & contributions to the overall strategy. Due to missing standardization in all the existing processes across functions, traditional business process management is difficult to implement as those principles are not applicable in all departments. Instead, it requires a context sensitive approach to manage & optimize processes & workflows.
This research project aims to improve efficiency by bringing process management into the teams to enable them to successfully & effectively manage their processes. The research objectives focus on developing a process-oriented framework, evaluating its effectiveness, & providing practical recommendations for implementation. The methodology follows a deeply grounded Design Science Research (DSR) approach which involves a combination of gathered qualitative & quantitative data followed by thorough analysis & the development of a tailored framework.
The research findings will offer valuable insights & actionable recommendations to better manage processes for the industry while also generating more empirical data and insights to advance academia.
