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From Local IT Needs to Global Process Transformation: Hilti's Customer Service Program

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Reference

vom Brocke, J., Schmiedel, T., Simons, A., Schmid, A., Petry, M., & Baeck, C. (2016). From Local IT Needs to Global Process Transformation: Hilti's Customer Service Program. Business Process Management Journal, 22(3), 594-613. (ABDC_2016: B; ABDC_2019: B; ABS_2018: 2; ISI_2018: 1.88; VHB_3: C)

Publication type

Article in Scientific Journal

Persons

Organizational Units

  • Institute of Information Systems
  • Hilti Chair of Business Process Management

Open Repository URL

Link

DOI

http://dx.doi.org/10.1108/BPMJ-02-2015-0016