A Business Process Perspective on Enterprise Content Management: Towards a Framework for Organisational Change

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vom Brocke, J., Simons, A., & Cleven, A. (2008). A Business Process Perspective on Enterprise Content Management: Towards a Framework for Organisational Change. Paper presented at the 16th European Conference on Information Systems (ECIS 2008), Galway, Ireland. (VHB_3: B)

Publication type

Paper in Conference Proceedings


The huge amount of content in today's work life brings up new challenges for Business Process Management (BPM). The right content has to be provided at the right time, of the right quality, and at preferably low cost. So far, a remarkable number of software products have been developed for the management of enterprise content. However, there is still a significant lack of knowledge on how to efficiently make use of these systems in a specific organisational context. With this paper, we present a framework, taking a business process perspective on Enterprise Content Management (ECM). Within the framework, different types of content are identified that are relevant in regard to the business processes of a company. For each type of content blueprints are developed that describe how to make use of specific services of ECM systems. In order to implement organisational change, methodical support is provided on how to embed the blueprints into the business processes of a company. Out of total 566 submissions, the paper has been nominated for the ECIS best paper award.


ECM-Blueprinting: Management von Content in Geschäftsprozessen
FFF-Förderprojekt, January 2008 until May 2012 (finished)

Organisationen sehen sich heute einer rasant steigenden Informationsflut ausgesetzt. Die effiziente, rechtskonforme und sichere Bewirtschaftung digitaler Informationen, sog. "Content", in den ... more ...

Managing enterprise content in business processes
PhD-Thesis, October 2008 until October 2011 (finished)

The dissertation explores contemporary issues that arise during the implementation of ECM. The dissertation is paper-based (PhD by publication), and each paper addresses a selected set of ECM issues. ... more ...


Organizational Units

  • Institute of Information Systems
  • Hilti Chair of Business Process Management

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