The Impact of User Experience on Human Computer Interaction - Results From a Usability Study.

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External Documents


vom Brocke, J., Thurnher, B., & Winkler, D. (2008). The Impact of User Experience on Human Computer Interaction - Results From a Usability Study.. Paper presented at the Pacific Asia Conference on Information Systems (PACIS), to appear, Suzhou, People's Republic of China.

Publication type

Paper in Conference Proceedings


For a large number of applications, mobile devices offer a manifold variety of potentials to improve business processes. However, most projects still fail to be successful with regard to key performance indicators (KPI). There is a growing understanding that human computer interaction is a key factor for the successful use of mobile devices in practice. However, it is still unclear how interfaces can be designed according to the specific needs of a user applying mobile devices in a business context. In this study we show that user experience has a strong impact on efficient human computer interaction. We present the results of a usability study on a mobile tool for IT-Service technicians. The results show that (a) even low experienced users can achieve sufficient task performance with a usable tool and (b) that participants of all experience groups perform better in the field setting compared to the lab.


Sustainable access and parking in mixed-use residential areas in the case of Hochschule Liechtenstein
FFF-Förderprojekt, January 2008 until October 2013 (finished)

Das Projekt liefert eine Neukonzeption für die Erschliessung und das Parken in autoorientierten Regionen. Diese beinhaltet die folgenden Teilziele: Neue Steuerungskonzepte für die ... more ...


Organizational Units

  • Institute of Information Systems
  • Hilti Chair of Business Process Management