Development of a Framework to Measure the Financial Performance of the Virtual Community of the Berlin Stock Exchange

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External Documents


Lattemann, C., Stieglitz, S., vom Brocke, J., Sonnenberg, C., & Kallischnigg, M. (2010). Development of a Framework to Measure the Financial Performance of the Virtual Community of the Berlin Stock Exchange. Paper presented at the 43rd Hawaii International Conference on System Sciences (HICSS 2010), Hawaii, USA. (VHB_3: C)

Publication type

Paper in Conference Proceedings


The usage of social software and virtual community platforms in particular promises to offer opportunities for customer integration approaches into a company's value creation activities. Therefore, ideas and innovations generated by members of a virtual community can be analyzed and used in order to enhance the quality of firm's products and services. However, evaluating economic consequences associated with the set-up, operation, and maintenance of virtual communities on a quantitative basis has widely been neglected in social network research. Thus, the objective of this paper is therefore to develop a measurement framework for the financial performance, including revenues and expenditures of a virtual community platform reflecting specific economic conditions relevant in a certain situation. The measurement framework is then applied to a real life example of the Berlin Stock Exchange, in Germany.


Wertorientiertes Prozessmanagement
internes Projekt, since January 2008

Das Denken in Prozessen hat sich bewährt, um Arbeitsabläufe über Abteilungsgrenzen hinweg zu gestalten. Konzepte wie Total Quality Management, Continuous Improvement und Total Reengineering sind ... more ...

Towards a Value-oriented Perspective on Business Process Management - On the Design of Methods to Evaluate the Economic Impact of Alternative Process Designs
PhD-Thesis, October 2008 until February 2013 (finished)

Aus sich der Wirtschaftsinformatik können Organisationen als Informationssysteme - Mensch-Aufgabe-Technik-Systeme - verstanden werden. Diesem Verständnis folgend sind technische und ... more ...


Organizational Units

  • Institute of Information Systems
  • Hilti Chair of Business Process Management