The drivers behind enterprise content management: a process-oriented perspective

back to overview


vom Brocke, J., Derungs, R., Herbst, A., Novotny, S., & Simons, A. (2011). The drivers behind enterprise content management: a process-oriented perspective. Paper presented at the 19th European Conference on Information Systems (ECIS 2011), Helsinki, Finland. (VHB_3: B)

Publication type

Paper in Conference Proceedings


Over the last few years, organizations have increasingly been paying attention to the concept of enterprise content management (ECM), which refers to the strategies, methods, and technologies required for capturing, storing, retrieving, delivering, and retaining all types of digital information across the organization. While the market for ECM software is rapidly growing, information systems (IS) research has not paid much attention to the topic. At the same time, the boundaries between the emergent concept of ECM and the rather well-established management approach of business process management (BPM) are becoming increasingly blurred in practice. From an academic point of view, however, the role that content plays in the management of business processes, and vice versa, remains largely unexplored. In order to prepare the ground for IS researchers to theorize about the relationships between the two concepts this paper identifies contemporary challenges that drive ECM implementation from a process point of view. The findings are grounded in the analysis of qualitative data from two case studies and are categorized based on a content lifecycle model.


ECM-Blueprinting: Management von Content in Geschäftsprozessen
FFF-Förderprojekt, January 2008 until May 2012 (finished)

Organisationen sehen sich heute einer rasant steigenden Informationsflut ausgesetzt. Die effiziente, rechtskonforme und sichere Bewirtschaftung digitaler Informationen, sog. "Content", in den ... more ...

Content-aware Business Process Management (CA-BPM)
FFF-Förderprojekt, January 2011 until April 2014 (finished)

Ziel des Forschungsvorhabens "Content-aware Business Process Management" (CA-BPM) ist die Entwicklung einer Konzeption zum Geschäftsprozessmanagement, welche die neuartigen Herausforderungen ... more ...

Managing enterprise content in business processes
PhD-Thesis, October 2008 until October 2011 (finished)

The dissertation explores contemporary issues that arise during the implementation of ECM. The dissertation is paper-based (PhD by publication), and each paper addresses a selected set of ECM issues. ... more ...


Organizational Units

  • Institute of Information Systems
  • Hilti Chair of Business Process Management

Original Source URL