Towards a conceptualisation of BPM culture: Results from a literature review

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External Documents


vom Brocke, J., & Schmiedel, T. (2011). Towards a conceptualisation of BPM culture: Results from a literature review. Paper presented at the 15th Pacific Asia Conference on Information Systems (PACIS), 07-11 July 2011, Brisbane, Australia.

Publication type

Paper in Conference Proceedings


Culture has been identified as an important success factor in BPM initiatives. Despite its relevance, little research systematically addresses culture as a distinct phenomenon in BPM. Recently, first key elements have been identified, conceptualising culture in BPM research. As a core element, the concept of a BPM culture has been distinguished as a set of values directly supportive of achieving BPM objectives. While there is some evidence for the construct as such, it has not been examined which exact cultural elements make up a BPM culture. Therefore, the purpose of this paper is to examine the concept of a BPM culture. At this stage, we do this through a structured literature review. We systematically derive a set of BPM values that serves as a starting point for future research.


Culture in Business Process Management
PhD-Thesis, September 2009 until September 2012 (finished)

Cultural aspects essentially influence the success of business processes. Even though many academics acknowledge the importance of considering cultural aspects in BPM there is hardly a discussion on ... more ...

Culture in Business Process Management (BPM): Exploring the Cultural Fitness of Organizations for BPM
FFF-Förderprojekt, July 2012 until September 2014 (finished)

The research project aims at developing a deeper understanding of organizational culture in the context of BPM. It particularly focuses on objectives in the following three domains. Body of ... more ...


Organizational Units

  • Institute of Information Systems
  • Hilti Chair of Business Process Management