The Role of ECM and its Contribution in Decision-Making Processes

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External Documents


Zardini, A., Mola, L., vom Brocke, J., & Rossignoli, C. (2010). The Role of ECM and its Contribution in Decision-Making Processes. Journal of Decision Systems, 19(4), 389-406. (ABDC_2022: B; ABS_2021: 1; VHB_3: B)

Publication type

Article in Scientific Journal


The aim of this paper is to investigate the correlation between competitive advantage, associated with the improvement of the decision-making process, and knowledge management through Enterprise Content Management (ECM) platforms. As a result of our study we found that ECM platforms can be seen, as Decision Support Systems as they increase the quantity and the quality of the information needed by the decision makers and the decision processes. This study also analyses how organizations tend to modify their processes according to their capability in managing information.


Organizational Units

  • Institute of Information Systems
  • Hilti Chair of Business Process Management