Shedding Light on the Impact Dimension of Information Systems Success: A Synthesis of the Literature

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Herbst, A., Urbach, N., & vom Brocke, J. (2014). Shedding Light on the Impact Dimension of Information Systems Success: A Synthesis of the Literature. Paper presented at the 47th Annual Hawaii International Conference on System Sciences (HICSS '14), Hawaii, USA. (VHB_3: C)

Publication type

Paper in Conference Proceedings


There is little consensus among researchers and practitioners on how best to measure IS impact and on what level to assess this impact. Although various dimensions of IS impact, such as individual impact and organizational impact, have been proposed, the number and type of IS impact's dimensions and how these dimensions can be measured remain unclear. This paper contributes to IS research by synthesizing and extending the knowledge on the evaluation of IS success. In particular, the goal of this research is to synthesize IS success literature in order to identify potential IS impact dimensions and measures suitable to operationalize them. Based on our observations from the literature, we propose a comprehensive IS Success Impact Framework (ISIF) that can serve as a conceptualization for both dimensions of IS impact and possible evaluation perspectives as well as a measurement instrument.


Content-aware Business Process Management (CA-BPM)
FFF-Förderprojekt, January 2011 until April 2014 (finished)

Ziel des Forschungsvorhabens "Content-aware Business Process Management" (CA-BPM) ist die Entwicklung einer Konzeption zum Geschäftsprozessmanagement, welche die neuartigen Herausforderungen ... more ...

Improving and innovating content-intensive processes
PhD-Thesis, March 2011 until August 2014 (finished)

Organizations are increasingly challenged to manage growing amounts of unstructured information. Problems that arise for information management concern the search, retrieval, and effective reuse of ... more ...


Organizational Units

  • Institute of Information Systems
  • Hilti Chair of Business Process Management

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