A Matrix for Context-Aware Business Process Management: Empirical Evidence from Hilti

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Reference

vom Brocke, J., Weber, M., & Grisold, T. (2021). A Matrix for Context-Aware Business Process Management: Empirical Evidence from Hilti. Presented at the 19th Conference on Business Process Management (BPM 2021), Rome, Italy.

Publication type

Presentation at Scholarly Conference

Abstract

We present a framework to classify business processes according to their contextual management requirements. Our framework results from a real-world project with Hilti, a globally operating company. Following a design science research approach, we identify two key dimensions: variability and frequency. These two dimensions are present to different degrees (high versus low) and we present four context clusters in which business processes can be organized: reliability, performance, agility, and innovation. Our framework provides several implications for BPM. It facilitates BPM approaches, which are sensitive towards contextual requirements and, thus, more likely to be adopted successfully. Specifically, our BPM Context Matrix can also be used to plan and scope the implementation of various digital technologies to advance BPM in organizations.

Persons

Organizational Units

  • Institute of Information Systems
  • Hilti Chair of Business Process Management