5609647: C19 Business Process Management

Description

Business Process Management provides an introduction to fundamental concepts, frameworks, models, theories, and methods in process management and covers the operation, improvement, and innovation of business processes. Business Process Management (BPM) is one of the core topics of the degree programme, so the course also provides a basis on which students can choose their electives. The course covers eight primary topics:

• Business process operations
• Business process change
• Strategic alignment
• Business process governance
• Quality management
• Six Sigma
• BPM skills
• Organizational culture

Learning Outcomes

After successful completion of the course, students will:

• understand the foundations and contextual roots of BPM (e.g., business process re-engineering, total quality management)
• understand the goals of BPM (e.g., time, cost, quality, sustainability)
• understand the core components of holistic BPM approaches (strategic alignment, governance, methods, technologies, people, culture)
• understand the key principles of good BPM

Lectures Method

• The course involves interactive lectures with exercises to integrate theoretical knowledge with practical design and analysis skills.
• The e-learning platform Moodle is used throughout the course to disseminate course material and for information and discussion.
• Case studies are used to discuss the course contents and to train students in using the methods covered.

Literature

Compulsory reading:

• Students are provided with the lecture slides and supplementary material.

• vom Brocke, J., & Rosemann, M. (Eds.). (2014). Handbook on Business Process Management. Berlin: Springer.