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On the Leverage of User Participation in Business Process Transformation – Learning from Case Studies in the IT-Service Sector

Reference

vom Brocke, J., & Thurnher, B. (2009). On the Leverage of User Participation in Business Process Transformation – Learning from Case Studies in the IT-Service Sector. Paper presented at the Americas Conference on Information System, San Francisco, California.

Publication Type

Paper in Conference Proceedings

Staff Members

Employee
Prof. Dr. Jan vom Brocke
Employee
Dr. Bettina Thurnher

Participating Institutions

Institute of Information Systems Process Management