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Culture in Business Process Management (BPM): Exploring the Cultural Fitness of Organizations for BPM

Type and Duration

FFF-Förderprojekt, July 2012 until September 2014 (finished)

Coordinator

Hilti Chair of Business Process Management

Main Research

Business Process Management

Field of Research

Process Management

Description

The research project aims at developing a deeper understanding of organizational culture in the context of BPM. It particularly focuses on objectives in the following three domains.

Body of knowledge in science
While research on the role of culture in business process management has been acknowledged to be highly relevant by both practitioners and academics, a significant lack of research on the topic can be identified. Therefore, this project aims at contributing to the body of knowledge in the BPM field through insights on the role of organizational culture in BPM, i.e. basic findings on how to analyze and achieve the cultural fitness of organizations for BPM.

Academia
In the context of this research project, it is intended to build up an international research group on the topic culture in BPM. Therefore, an academic board of the research project has been established, including members who are particularly interested in research on the topic. The research project further aims at reflecting common research approaches of this international group based on this project. Beyond, the research project is intended to support the dissertation of Theresa Schmiedel, PhD student at the Institute of Information Systems, and further dissertations which follow up on this project.

Practice
Based on the identified relevance of the research topic for local practitioners in Liechtenstein, the research project is intended to directly provide useful insights for the industry partner involved in the research project. Furthermore, the project aims at distributing the findings among practitioners in the region via existing networks associated with the Institute of Information Systems.

Academic Board
Jan Recker, Queensland University of Technology, Brisbane, Australia
Stijn Viaene, Katholieke Universiteit Leuven, Belgium
Willem Mertens, Katholieke Universiteit Leuven, Belgium
Tyge Kummer, Humboldt-Universität zu Berlin, Germany
Peter Trkman, University of Ljubljana, Sloveni

Reference to Liechtenstein

Regional companies benefit directly from the project since it allows to assess the cultural fitness of organizations for BPM. The analysis helps organizations to further develop their corporate culture to facilitate BPM. Ivoclar Vivadent is involved as a project partner, other companies that contribute to the project are Oerlikon Balzers, Oerlikon Mechatronics, and ThyssenKrupp Presta.

Project Manager

Project Collaborator

Sponsor

  • Forschungsförderungsfonds der Universität Liechtenstein

Partner

  • Ivoclar Vivadent AG

Publications

  • Schmiedel, T., vom Brocke, J., & Recker, J. (2014). Development and Validation of an Instrument to Measure Organizational Cultures´ Support of Business Process Management. Information & Management, 51(1), 43-56. (ABDC: A*; ABS: 3; ISI: 4.283; VHB: B)

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  • Schmiedel, T. (2014). On the management of culture within business process management. Uporabna Informatika, 12(2), 68-75.

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  • Schmiedel, T., vom Brocke, J., & Recker, J. (2013). Which cultural values matter to business process management? Results from a global Delphi study. Business Process Management Journal (BPMJ), 19(2), 292-317. (ABDC: B; ABS: 2; VHB: C)

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  • vom Brocke, J., & Sinnl, T. (2011). Culture in business process management. A literature review. Business Process Management Journal (BPMJ), 17(2), 357-377. (ABDC: B; ABS: 2; VHB: C)

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  • Tumbas, S., & Schmiedel, T. (2013). Developing an organizational culture supportive of business process management. Paper presented at the 11th International Conference on Wirtschaftsinformatik (WI), 27 Feb - 01 Mar 2013, Leipzig, Germany. (VHB: C)

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  • Tumbas, S., Schmiedel, T., Bringmann, M., & vom Brocke, J. (2013). Developing a BPM-supportive organizational culture: On the importance of contextual factors. Paper presented at the 21st European Conference on Information Systems (ECIS), 05-08 Jun 2013, Utrecht, Netherlands. (VHB: B)

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  • vom Brocke, J., & Schmiedel, T. (2011). Towards a conceptualisation of BPM culture: Results from a literature review. Paper presented at the 15th Pacific Asia Conference on Information Systems (PACIS), 07-11 July 2011, Brisbane, Australia.

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  • vom Brocke, J., & Sinnl, T. (2010). Applying the BPM-Culture-Model: The Hilti case. Paper presented at the 21st Australasian Conference on Information Systems (ACIS), 01-03 Dec 2010, Brisbane, Australia.

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