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Using Text Analytics to Derive Customer Service Management Benefits from Unstructured Data

Reference

Müller, O., Junglas, I., Debortoli, S., & vom Brocke, J. (2016). Using Text Analytics to Derive Customer Service Management Benefits from Unstructured Data. Management Information Systems Quarterly Executive (MISQE), 15(4), 243-258.

Publication Type

Article in Scientific Journal

Staff Members

Employee
Prof. Dr. Jan vom Brocke
Employee
Prof. Dr. Oliver Müller
Employee
Prof. Dr. Iris Junglas
Employee
Dr. Stefan Debortoli

Participating Institutions

Institute of Information Systems Hilti Chair of Business Process Management