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Cognitive Computing Systems at Hilti

Final presentations of student projects at Hilti

Students of the master’s programme Information Systems at the University of Liechtenstein have successfully completed their projects within the Business Process Management Seminar and presented the final results at the Hilti Group.

“With a little help from my virtual friends”

The goal of the projects was to develop recommendations for the use of intelligent cognitive computing systems in different departments at Hilti. Cognitive computing systems learn and interact naturally with the user, help to solve problems, and support better decision-making.

Three student groups have worked on different challenges regarding cognitive computing systems at the office, at the construction site, and on the road for field and customer services. One of the highlights was the presentation of the “construction site” group, which demonstrated a live prototype with a Microsoft HoloLens. It included a live simulation of how customer support could look like at future construction sites”, said a delighted Prof. Dr. Jan vom Brocke, Hilti Chair of Business Process Management, who supervised the seminar together with Theresa Schmiedel, Assistant Professor, and Michael Kamm, PhD student at the Hilti Chair.

Dr. Ralf Diekmann, Head of IT Governance & Business Excellence at the Hilti Group was highly satisfied with the outcome of the student’s project work: “Today’s construction managers and workers face numerous challenges. Since time and efficiency are highly important in construction processes, Hilti offers quick and highly reliable support to their customers on the construction sites. The students demonstrated perfectly how to further enhance the interaction between Hilti and our customers.” Dr. Susanne Buddendick, Head of Communication Services at Hilti was impressed as well and concluded: “We really enjoyed the final presentations of this year’s BPM project seminar. The students gave us great inspirations on how our work at Hilti can become more efficient, effective and engaging in future. It was amazing to see how well they had reflected our current processes and business needs at Hilti, and how latest technology trends can take us to the next level.”

Practical and innovative study programme

Students within the master’s programme Information Systems work closely together with leading industry partners in the region like Hilti, ThyssenKrupp Presta, Ivoclar Vivadent and other internationally renowned companies. In the BPM seminar and other courses, companies offer exciting practical-work projects each semester and also possibilities for students to write their master’s thesis in collaboration with them. Graduates of the master’s programme with majors in Business Process Management and Data Science have ideal qualifications for entering the job market in Liechtenstein, Europe and around the world.