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Developing Culture

Deriving Actions from Culture Assessment

Culture is often considered as a factor that hinders process management projects. This perspective neglects that culture can actively be managed. The development of an organisational culture to support the business and especially the business processes is one of the central tasks of every organisation. Therefore, it is important to regularly assess how far the currently used methods in organisations are culturally supported. If those values that are inherent in a management approach, like cross-functional teamwork or customer orientation in BPM, are not being lived for, the management approach cannot lead to the desired results. Against this background, the regular assessment of the organisational culture, and the development of culture based on the results, is essential. Research at the Institute of Information Systems explores these and related questions.