Which cultural values matter to business process management? Results from a global Delphi study

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Schmiedel, T., vom Brocke, J., & Recker, J. (2013). Which cultural values matter to business process management? Results from a global Delphi study. Business Process Management Journal (BPMJ), 19(2), 292-317. (ABDC_2022: B; ABS_2021: 2; VHB_3: C)


Beitrag in wissenschaftlicher Fachzeitschrift


Purpose – Business process management (BPM) requires a holistic perspective that includes managing the culture of an organization to achieve objectives of efficient and effective business processes. Still, the specifics of a BPM-supportive organizational culture have not been examined so far. Thus, the purpose of this paper is to identify the characteristics of a cultural setting supportive of BPM objectives. Design/methodology/approach – The paper examines the constituent values of a BPM-supportive cultural setting through a global Delphi study with BPM experts from academia and practice and explore these values in a cultural value framework. Findings – The paper empirically identifies and defines four key cultural values supporting BPM, viz., customer orientation, excellence, responsibility, and teamwork. The paper discusses the relationships between these values and identifies a particular challenge in managing these seemingly competing values. Research limitations/implications – The identification and definition of these values represents a first step towards the operationalization (and empirical analysis) of what has been identified as the concept of BPM culture, i.e. a culture supportive of achieving BPM objectives. Practical implications – Identifying these cultural values provides the basis for developing an instrument that can measure how far an existing cultural context is supportive of BPM. This, in turn, is fundamental for identifying measures towards achieving a BPM culture as a necessary, yet not sufficient means to obtain BPM success. Originality/value – The paper examines which cultural values create an environment receptive for BPM and, thus, specifies the important theoretical construct BPM culture. In addition, the paper raises awareness for realizing these values in a BPM context.


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FFF-Förderprojekt, Juli 2012 bis September 2014 (abgeschlossen)

The research project aims at developing a deeper understanding of organizational culture in the context of BPM. It particularly focuses on objectives in the following three domains. Body of ... mehr

Kultur im Geschäftsprozessmanagement
Dissertation, September 2009 bis September 2012 (abgeschlossen)

Kulturelle Faktoren haben einen entscheidenden Einfluss auf den Erfolg von Unternehmensprozessen. Obwohl die Berücksichtigung kultureller Aspekte im BPM von vielen Wissenschaftlern als notwendig ... mehr



  • Institut für Wirtschaftsinformatik
  • Hilti Lehrstuhl für Business Process Management