The Role of ECM and its Contribution in Decision-Making Processes

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Zardini, A., Mola, L., vom Brocke, J., & Rossignoli, C. (2010). The Role of ECM and its Contribution in Decision-Making Processes. Journal of Decision Systems, 19(4), 389-406. (ABDC_2022: B; ABS_2021: 1; VHB_3: B)


Beitrag in wissenschaftlicher Fachzeitschrift


The aim of this paper is to investigate the correlation between competitive advantage, associated with the improvement of the decision-making process, and knowledge management through Enterprise Content Management (ECM) platforms. As a result of our study we found that ECM platforms can be seen, as Decision Support Systems as they increase the quantity and the quality of the information needed by the decision makers and the decision processes. This study also analyses how organizations tend to modify their processes according to their capability in managing information.



  • Institut für Wirtschaftsinformatik
  • Hilti Lehrstuhl für Business Process Management