How In-Memory Technology Can Create Business Value: Insights from the Hilti Case

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vom Brocke, J., Debortoli, S., Müller, O., & Reuter, N. (2014). How In-Memory Technology Can Create Business Value: Insights from the Hilti Case. Communications of the Association for Information Systems (CAIS), 34(1), 151-167. (ABDC_2022: A; ABS_2021: 2; VHB_3: C)


Beitrag in wissenschaftlicher Fachzeitschrift


With in-memory technology, all data and applications are kept in the computer’s main memory to avoid expensive mechanical hard-drive I/O access, reduce latency times, and increase the ability to process large volumes of data or complex data. In this “innovation and novel concepts” article, we discuss how in-memory technology may create business value. Based on our experiences in collaborating with the Hilti Corporation, one of the first adopters of SAP’s in-memory technology appliance (SAP HANA), we describe and discuss illustrative application scenarios that are made possible through the increased computing power offered by in-memory technology. Based on these scenarios, we identify principles of value creation through in-memory technology: the first-order effects of reduced latency times and increased ability to process large volumes of complex data (big data processing) that lead to the second-order effects of advanced business analytics and the convergence of OLTP and OLAP that themselves lead to business value through improved organizational performance.



  • Institut für Wirtschaftsinformatik
  • Hilti Lehrstuhl für Business Process Management