5511576: FU_Successful Conflict Management with Instruments of Diplomacy

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Semester:SS 23
Lektionen / Semester:30.0 L / 22.5 h
Selbststudium:67.5 h


Bachelorstudiengang Betriebswirtschaftslehre (01.09.2012)
Fakultätsübergreifende Wahlfächer (01.09.2014)
Masterstudium Information Systems (01.09.2015)
Masterstudium Finance (01.09.2015)
Masterstudium Wirtschaftsinformatik (01.09.2019)
Bachelorstudium Architektur (01.09.2019)
Masterstudium Architektur (01.09.2019)
Masterstudium Entrepreneurship und Management (01.09.2020)
Masterstudium Finance (01.09.2020)
Bachelorstudiengang Betriebswirtschaftslehre (01.09.2021)


For many executives, conflicts are nothing more than incidents, the sand in the wheels of everyday life that they want to deal with as little as possible. That's where the problem starts: Conflicts are part of everyday life! They are the rule rather than the exception; anything else would also be unusual between people with different experiences, values, attitudes and interests who have to get along in the company or elsewhere in everyday life.

So, wherever people work together, there are always tensions, conflicts and verbal arguments. You are either party to or have to settle a disagreement with colleagues. Are you wondering how to solve the dilemma so that everyone saves face? How do you target factual goals while taking into account the emotional and social needs of all participants? And how do you stay calm and confident? These challenges are easier to solve with diplomacy. With diplomatic skills, it is easier to prevent conflicts and, if necessary, to resolve them.

In this course you will receive an overview of how to deal with tension, friction and opposites, how to deal with conflicts and lead controversial situations from discussion to dialogue - with the appropriate inner attitude, skillful diplomatic behavior and the right words, in all clarity and with full respect.


Participants will be able to ...

use diplomacy instead of verbal acts of strength,
appear self-confident and signal strength diplomatically, so they get from discussion to dialogue,
deal with stress and respond calmly to irrelevant verbal games or attacks,
reflect on their personal conflict behavior and optimize it,
know and be able to use de-escalating techniques in conflict situations,
implement conflict management in difficult management situations,
use strategies for deadlocked situations and “difficult” interlocutors,
dig out "survival strategies" when they have to argue under pressure,
use effective dialogue guidelines and strategies,
learn from the experiences of a diplomat who has worked in many crisis areas.


Students will be able to …

transfer what they have learned in class into conflict situations in their professional and personal lives, and verbalize the relevant strategies.



Methodological mix of input, reflection, group work, role play, …

Voraussetzungen (inhaltlich)

Good command of the English language, as language nuances play a role in this course

Be open to learning in innovative settings


Reading material will be provided.




Course based on continuous assessment, see details under "assessment". 

Meeting attendance is an essential pre-requisite for successfully completing a course based on continuous assessment.

Attendance must be proven for at least 80% of the stipulated contact time. Responsibility for checking and providing written proof of this obligatory attendance lies with the course lecturer who is required to store this information at least until the end of the semester.

In the case of absenteeism that exceeds the specified limits of absence, a medical certificate is required. Responsibility lies with the Head of the Coordination Office for Cross-Faculty Elective Subjects to approve the reason for the student’s failure to attend.

Participation in other activities of the university is not recognized as an excused absence.


Evaluation with the standard numerical grades

Parts of assessment

A: (20%) – Attendance and active participation
B: (30%) – Paper presentation during class
C: (50%) – Self-reflection presentation during last module

Compulsory attendance (min. 80%)


  • P-FU_Successful Conflict Management with Instruments of Diplomacy (SS 23, in Planung)