4809106: FU_Communication: Diplomacy for Success

Beschreibung

• Whether in business, management, society, or politics, it seems at times that we are surrounded by battle lines, waging price wars, detecting threats, forming alliances, and aiming to conquer the market.
• However, destructive interaction wastes resources and only yields losers in the end. Diplomats can show the way down different path. With clear messages, elegant expression, and consideration for the 'human factor', they understand how to advocate their views, to break deadlock in negotiations, to take the sting out of bad news, and to focus on human crisis management when relationships hang in the balance.
• In this course you learn how to uphold legitimate concerns in a way that can also benefit the other party, allowing people to save face if concessions have to be made. The business world is a marketplace where negotiations for the common good should always be fair and on equal terms, even if they are extremely difficult and often harsh.
• 'Trust' as a key instrument in diplomatic leadership competence and essential pillar, particularly in difficult times
• Tips and tricks of the trade

Lernergebnisse

Participants are able to …

• advance their own positions
• subtly and sympathetically package difficult messages
• use winning strategies for communication during challenging situations
• assert their interests in negotiations with diplomatic tact, in a complex environment with many different stakeholders, yet letting the other save face
• achieve goals with diplomacy and diplomatic communication
• navigate elegantly among different stakeholders

Lehrmethoden

Methodological mix of input, plenary discussions in class, reflection, group work, role play

Voraussetzungen (inhaltlich)

Good command of English language, as language nuances play a role in this course

Literatur

Reading material will be provided.

Kommentar

Fakultätsübergreifendes Wahlfach:
Es gelten spezielle Anmeldemodalitäten.